We want you to be happy with what you buy. This policy explains how refunds and cancellations work for Evoltron’s digital products.
1. Merchant of record
Payments for our digital products are processed by Stripe as the merchant of record (Stripe Managed Payments / Onelink). Approved refunds are returned to your original payment method through Stripe. You can also request transaction-level support directly from Stripe/Onelink, or contact us and we will help.
2. Nature of digital products
Our products are digital and are delivered or made accessible immediately. Because of this, once you have started using a one-off conversion or downloaded its result, your statutory right to cancel a digital purchase may no longer apply. This does not affect your rights where a product is faulty or not as described.
3. One-off purchases
If a one-off purchase (for example, a single large-document conversion) fails, does not deliver the result you paid for, or does not work as described, contact us within 14 days of purchase and we will issue a full refund. If the service was delivered as described, one-off purchases are generally non-refundable.
4. Subscriptions
You can cancel a subscription at any time. Cancellation stops future renewals; your access continues until the end of the current billing period. We do not usually provide partial refunds for the current period, except where required by law or where the service was not delivered.
5. How to request a refund
Email info@evoltron.co with your purchase email and the transaction reference from your receipt. We aim to respond within 3 business days. Approved refunds are typically processed within 5–10 business days, depending on your bank or card provider.
6. Your statutory rights
Nothing in this policy affects your statutory consumer rights under applicable law, including any rights you may have if a product is faulty or not as described.
7. Contact
Questions about a payment or refund? Email info@evoltron.co.